AI Publications
🔗AI Use at Work Has Nearly Doubled in Two Years
The use of artificial intelligence (AI) at work in the U.S. has seen rapid growth over the past two years. The share of employees who have used AI at least a few times a year rose from 21 % in 2023 to 40 % in 2025. Frequent use (a few times per week or more) nearly doubled from 11 % to 19 %, while daily usage doubled in the past 12 months alone, going from 4 % to 8 %.
This increase is most prominent in white-collar roles. Twenty-seven percent of office-based employees now frequently use AI at work—a 12-point rise since 2024. Adoption is highest in the technology sector (50 %), followed by professional services (34 %) and finance (32 %). Meanwhile, frontline and production workers have seen almost no increase, with usage hovering at 9–11 %.
Leaders managing other managers are the most frequent users: 33 % use AI a few times a week or more, compared to only 16 % of individual contributors. The higher adoption among leaders reflects the growing strategic pressure to drive efficiency and innovation at the managerial level.
Interestingly, fear of job loss due to AI has not increased. Just 15 % of employees say it’s likely that automation or AI will eliminate their job in the next five years, consistent with past years. However, this fear is slightly more pronounced in industries like tech, retail, and finance (20–21 %).
Despite organizational AI integration, clear strategies are lacking. While 44 % of employees report that their organization is integrating AI, only 22 % say there’s a communicated strategy, and just 30 % acknowledge formal guidelines or policies. That leaves a critical 14-point gap in governance.
The main challenge to AI adoption is the lack of clear use cases. Only 16 % of AI users strongly agree the tools provided are useful. Employees who have used AI with customers are far more likely to see its value (68 %) than those who haven’t (13 %). Gallup concludes that leaders must demonstrate value and clearly communicate AI plans to drive adoption effectively.